Best stay over ever. The whole staff went out of their way to do things for us. This hotel is absolutely the best "Best Western" hotel I've ever stayed at.
We were very comfortable. The room was clean and the bed was comfortable. The staff showed us that Southern charm! The location was interesting and I would go back!
I would not recommend this place to anyone. Terrible management, or terrible transition to a whole new set of team. We all had a wedding event to go to where a whole bunch of us traveled a long way from another state, actually all over the US. All of us had reserved a room with this place and have been given confirmation number. I show up with my group with a piece of paper with my confirmation number to find out all the rooms I reserved was given away or dropped because we didn't "call" them to confirm anything. Why should we have to do that if we PAID and been given confirmation number??? Nothing should've been changed or dropped especially after we PAID. My poor parents had to spend an hour on both days, which is TWO hours to fix everything with all the emails we had proofs that we PAID and promised to have but we were thrown under the bus. THEN a week later, my husband all of the sudden gets charged for ANOTHER 3 rooms after we were done and had everything fixed. Terrible experience. I would not recommend this place until they clean up everything. I am horrified where I had 140 guests traveling from all over the US spending a lot of money on this and yet they get treated this way.
Excellent room. Very spacious. Breakfast was good. Best Western has made itself over nicely.
My husband and I stayed for one night and booked a suite which was spacious, but that is the only positive thing I can say about it. One of the bathrooms had no hot water in the shower, and the floor had clearly not been vacuumed as there were dirt and dead bugs in the corners. For clothes storage, there was a closet with only 1 clothes hanger and a rolling clothes rod with 1 hanger, which gave us a total of 2 hangers. An empty microwave box had been left on the kitchen table. Our room was on the first floor and the window opposite the bed had only a paper thin honeycomb bind covering it. We had difficulty getting the room to a comfortable temperature as there was no thermostat, only a dial on the a/c unit. Breakfast was just ok, but the coffee was apparently instant, not brewed.
Best Western Palo Duro Canyon Inn Suites is a US Lodging based in Canyon, Texas. Best Western Palo Duro Canyon Inn Suites is located at 2801 4th Ave, Canyon, TX 79015, USA.
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